FAQ & Shop Policies

Have a question? Check here first!

Thank you for stopping by Janine Adams Designs
Whether you are new here, or a returning customer please take a minute to read my shop policies, information and FAQ! 

To start I’d like to introduce myself. My name is Janine, I am a mama to 3 little people - Chelsea, Lindsay and Allen. My shop started out mainly making for friends and family, and has now grown into a business making for so many more as well. I am located near Paisley ON, Canada. Everything is handmade by me in a smoke-free, pet-free environment. I do not have any employees working for me, so what you see is all produced by myself.
I source my fabrics from all over Canada, from many other entrepreneurs like myself. Our most used fabrics are as follows:
French Terry - 95% Cotton & 5% Spandex content. This fabric base is both soft & durable with amazing stretch and great recovery. It has a great mid-weight and is 260gsm. It is perfect for hoodies, crew necks, joggers, cardigans and leggings! 
Bamboo Lycra - 95% Bamboo & 5% Spandex content. This fabric base is extremely soft, lightweight and has incredible drape. It also has amazing stretch and recovery. This is light weight and is 240gsm. It is a great base for tees, long sleeves, dresses, and lighter cardigans. 

Athletic Knit - 85% Polyester & 15% Spandex content. This fabric base is soft and smooth with a good amount of structure. It has a lot of stretch and recovery and is a mid weight fabric with 280gsm. Athletic Knit is the perfect base for leggings and tees.
All of our fabric is pre washed and dried once it arrives to my shop. This means your items will all arrive to you ready to wear and should have no shrinkage! I recommend washing your clothing on a gentle cycle, inside out and with like colours then tumble drying on a low heat setting or hang to dry to increase the longevity of garments. 
All styles fit differently! Some fit more snug, some more loose but you always want the best fit for you! Please use the size guide associated with the item that your ordering! Handmade fits so differently than store bought and no two styles fit the same! To find our size guides - hop over to the SIZING page for all your fit help! 

I take custom orders at any time my shop is open and inventory allows. All custom orders are 100% made exactly for you so therefore payment must be made upfront to secure your order. I will not make or ship any orders that are not paid for in full unless we have made arrangements. My turn around is 6 weeks on all custom orders, and the timeline starts once payment is received. I take payment via EMT or PayPal (credit cards can be used through PayPal). If there are special circumstances that you need an order by a specific date please let me know, and I can try my hardest to work around your deadline.

If you are new here and interested in pre-ordering please take a second to read this through. It contains all information you will need and will answer any questions you may have about the process.

•What is a pre-order and why do I do them?- I offer pre orders so all of my customers have a chance to order exactly what they want in the fabric of their choice. I do not order copious amounts of one print into my shop as I like to be able to offer a wide variety of prints. This can result in more people than fabric so this gives you the opportunity to get exactly what you want!

•How long does a pre-order take? - Because I am offering you a pre-order that means I am ordering exactly what I need for all of my pre-orders plus some extra for retail. This means the fabric is then submitted for printing and manufacturing just for you! This process takes anywhere from 6-8 weeks from print to arriving to my shop. Please note that there can be delays, etc. and this timeline is always just an estimate. Fabric may arrive sooner than expected or could arrive later but 6-8 weeks is definitely the ‘normal’ time frame. Please order sizes according to this timeline! Please also note COVID has been causing some delays in shipping.

•How long after you’ve received the fabric until my order arrives? - The size of the pre-order depicts the timeline it takes for me to get through all pre-orders and have them out to you. Standard wait time is about 3-4 weeks for me to process each pre-order, but can be shorter or longer depending on the number of items pre-ordered.

•What does it cost to pre-order? - All pre-orders are required to be paid in full. If you’d like the option of a payment plan - please take advantage of using ‘Sezzle’ which will allow you to make payments of your order over a 6 week period! 

“Wow, that’s a long time to wait! I can’t wait that long”! - I realize that it is a long time to wait for an item, but it is definitely a great way to secure fabric for what you want - especially the fabric that sells super quickly! If this isn’t for you I do offer a wide variety of In Stock prints which can be used in a custom order at any time! Please do not order if you aren’t comfortable with the pre-order timeline and guidelines.

From time to time I have items that become available if I’ve made the wrong size for a custom order, or just simply made an extra. These items are always posted to my Retail page. All retail orders ship within 5 business days!

I offer shipping worldwide via Canada Post. The prices are as follows:
All of Canada
•$15 Flat Rate Shipping. Includes tracking & $100 insurance. I can add additional coverage to cover the entire total for an extra $10.
•$5 Lettermail shipping. Includes NO tracking, or insurance. This is at your own risk and I am not responsible for lost or wrecked packages. This option is only available for small kids items and 1 item total! Please do not choose lettermail if you are ordering an adult item or multiple kids sized items. 
•$20 Includes tracking & $100 insurance. I can add additional coverage for $10 extra.

As most of my clothing is custom made to order specifically for you I do not offer refunds, returns or exchanges. I highly recommend using the size guides and taking current measurements upon ordering in order to get the best fit for you! Keep in mind of timeline when ordering from pre-order and choose sizes according to that time frame. If there is ever a problem with your order or an item you’ve received from me please feel free to email me and I’m more than happy to get things fixed up for you. I will only pay the shipping back to me and then back to you on a repair if it has been less than 1 month since you’ve received your order. If more than 1 month has gone by and you have a problem needing fixing I’m more than happy to fix it up for you with shipping at your expense. Unfortunately I do not know how items are handled once they leave my shop so I feel that this is very fair.

You can message my page or email me with an order or question at any time and I will respond to you as soon as I can.
Thank you SO much for stopping by!